Privacy Policy

Introduction

PoolVantage Pomona Pool Care respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule service, or contact us. This may include:

• Your name and contact information (address, phone number, email)
• Property address and pool details
• Payment information for services rendered
• Service history and preferences
• Communications you send to us

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Provide and deliver the pool services you request
• Process payments and maintain billing records
• Communicate with you about appointments, service issues, and updates
• Respond to your questions and customer service requests
• Send you service reminders and promotional offers (with your consent)
• Improve our services and develop new offerings
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of our company, customers, or others
• With your consent or at your direction

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information are typically retained for at least 7 years for accounting and tax purposes.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can:

• Request a copy of the personal information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience and collect information about how you use the site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: